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Help Desk - Order Information

Order Confirmation

If you entered an email address while ordering, we will send an order confirmation page to you by email within 12 to 24 business hours. Please review it carefully to ensure all the information is correct. If you notice a discrepancy, please contact us immediately and we will gladly assist you.

Order Acceptance

Please note that we reserve the right to refuse or cancel any order for any reason. Some reasons for possible order cancellations include, but are not limited to, the following:

• Inaccuracies in product availability status, limitations or prices
• Restricted products or ingredients based on state, national or international regulations. See the list of known Shipping Restrictions.
• Credit or fraud concerns as determined by our loss prevention group

We may require additional information or verification before accepting an order. We will contact you if additional information is required to accept your order. We appreciate your patience and regret any inconvenience this may cause.

Shipping Confirmation

As soon as your order ships, you will receive a shipping confirmation notification by email. This email indicates the method and carrier used to ship your order.  If you do not receive a shipping confirmation within two business days of placing your order, please contact us to check the status of your order. 

Tracking Numbers

Your shipping confirmation page will contain a tracking number for the carrier used to ship your order. Visit the carrier's website and enter this tracking number to check your package's progress.

Backorder Policy

If any of your items are on backorder, we will hold your entire order for up to 2 business days. If, after such time, your item is not in stock, we will ship your order to you and send your backordered item(s) separately as soon as stock arrives. You will not be charged any additional shipping through this method. For International orders that have backordered items, we will hold your order until the item(s) are in stock and then we will ship the order in full. This excludes purchases made using PayPal. Read more on our PayPal purchases.

Cancel an Order

We try to process orders as quickly as possible, so we may not be able to to cancel your order. If you would like to make any changes to your order, please call us at 1-800-451-9304. We will do our best to accommodate your requests.

†Ratings based on results of the 2012 ConsumerLab.com Vitamin and Supplement Users Survey. More information at www.consumerlab.com.

Swanson Health Products is absolutely committed to maintaining the highest quality products and the utmost integrity in business practices. Since 2001 Swanson Health Products has voluntarily participated in independent third-party Good Manufacturing Practices (GMP) audits, long before the FDA released their final regulations for the dietary supplement industry.

Notice: The products and information found on swansonvitamins.com are not intended to replace professional medical advice or treatment. Our dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. Swansonvitamins.com urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition.

In regards to product descriptions, product labels, individual supplement facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, Swanson Health Products cannot be held responsible for typographical errors and assumes no responsibility for said errors.

Coupons and Promo Codes found on other, third-party websites may or may not be valid. Many promo codes and coupons are posted to these sites without their corresponding expiration dates, while others are simply invalid. Swanson Health Products has no control over these third-party sites, and in no way can we guarantee or honor coupons or promo codes that are invalid or have expired. To avoid any confusion or potential frustration, please sign up for Swanson Emails to receive coupons and promo codes directly from us. Online prices and offers are valid for online purchases only and may be different from those available in catalogs. We reserve the right to limit quantities available for purchase. We reserve the right to charge additional shipping on overweight orders.

© 2012 Swanson Health Products